Privacy Policy

1. Introduction

Code Tech ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our services, visit our website, or interact with our IT solutions and smart home technology products.

2. Information We Collect

We collect information that you provide directly to us and information we gather automatically through your use of our services:

Information You Provide:

• Contact information (name, email address, phone number)
• Business information (company name, industry, project requirements)
• Communication preferences and feedback
• Payment and billing information for our products and services

Information Collected Automatically:

• Technical data (IP address, browser type, device information)
• Usage analytics and website interaction data
• Language preferences stored locally in your browser
• Smart home device usage data (for connected products)

3. How We Use Your Information

We use the collected information for the following purposes:

• Service Delivery: To provide, maintain, and improve our IT solutions, smart home products, and infrastructure services
• Product Support: To provide technical support and troubleshooting for installed systems
• Analytics: To analyze usage patterns and improve our products and services
• Communication: To respond to inquiries, provide support, and send service updates
• Compliance: To comply with legal obligations and protect our legitimate business interests
• Business Operations: To process payments, manage accounts, and maintain records

4. Information Sharing and Disclosure

We do not sell or rent your personal data to third parties.

We may share your information in the following circumstances:

• Service Providers: With trusted partners who assist in delivering our services (hosting, analytics, payment processing)
• Product Partners: With Konke and other manufacturers for warranty and support purposes
• Legal Requirements: When required by law, legal process, or to protect rights and safety
• Business Transfers: In connection with mergers, acquisitions, or asset sales
• With Consent: When you explicitly authorize us to share your information

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure.

6. Your Rights and Choices

You have the following rights regarding your personal information:

• Access: Request access to your personal data we hold
• Correction: Request correction of inaccurate or incomplete data
• Deletion: Request deletion of your personal data
• Portability: Request a copy of your data in a structured format
• Opt-out: Unsubscribe from marketing communications

7. Data Deletion Requests

You can request deletion of your personal data at any time by:

• Sending an email to ismail@codetechkw.com
• Including "Data Deletion Request" in the subject line
• Providing verification of your identity

We will process your request within 30 days, subject to legal and contractual obligations.

8. Local Storage

We use browser local storage to remember your language preference. This data stays on your device and is not transmitted to our servers. You can clear this data through your browser settings.

9. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place for such transfers.

10. Children's Privacy

Our services are not intended for individuals under 16 years of age. We do not knowingly collect personal information from children under 16.

11. Updates to This Policy

We may update this Privacy Policy periodically. We will notify you of any material changes by posting the new policy on our website and updating the "Last Updated" date.