Terms of Service

1. Agreement to Terms

By accessing and using the services provided by Code Tech ("Company," "we," "our," or "us"), you agree to be bound by these Terms of Service ("Terms"). If you disagree with any part of these terms, you may not access our services.

Continued use of our services constitutes acceptance of these Terms and any modifications we may make.

2. Description of Services

Code Tech provides comprehensive technology services including but not limited to:

IT Solutions: Laptops, desktops, servers, and IT accessories supply and support
Infrastructure & Network: Data center solutions, switches, cabling (UTP, Fiber Optic), WiFi, and Ethernet
Smart Home (IoT): Konke smart home products including lighting, switches, thermostats, curtain motors, and sensors
Low Voltage Systems: CCTV surveillance, satellite systems, intercom, sound systems, and PBX phone systems
Installation Services: Professional installation and configuration of all technology solutions
Technical Support: Ongoing maintenance and support for installed systems

3. User Responsibilities

As a user of our services, you agree to:

Lawful Use: Use our services only for lawful purposes and in accordance with applicable laws and regulations
Responsible Conduct: Act responsibly and professionally in all interactions with our team
Accurate Information: Provide accurate, current, and complete information about yourself and your requirements
Proper Use: Use installed products and systems according to manufacturer guidelines and our recommendations
Access Permission: Ensure proper access to installation sites and necessary permissions for work to proceed
Payment: Pay for products and services as agreed in quotations and contracts

4. Prohibited Uses

You may not use our services for:

Any unlawful purpose or to solicit others to perform unlawful acts
Violating any international, federal, provincial, or state regulations, rules, laws, or local ordinances
Installing surveillance equipment in locations that violate privacy laws
Using smart home technology to harm, harass, or invade the privacy of others
Unauthorized access to networks or systems
Any purpose that violates the terms of third-party manufacturers whose products we supply

5. Product Warranties

Products supplied by Code Tech are covered by manufacturer warranties:

Warranty terms vary by product and manufacturer
Konke smart home products carry standard manufacturer warranty
IT equipment warranties are as specified by respective manufacturers
Installation workmanship is warranted for the period specified in your service agreement

Warranty claims must be submitted within the warranty period with proof of purchase.

6. Payment and Billing

Payment terms are specified in individual quotations and service agreements. Generally:

Product purchases require payment as specified in the quotation
Installation services may require deposit before work begins
Payment is due as specified in the invoice or agreement
Late payments may result in service delays or suspension
Refunds are handled on a case-by-case basis according to our refund policy

7. Service Modifications and Termination

We reserve the right to:

Modify Services: Update, modify, or discontinue any part of our services at our discretion
Update Pricing: Adjust pricing for products and services with appropriate notice
Terminate Services: Terminate services with appropriate notice as outlined in individual agreements
Update Terms: Modify these Terms with notice to users

Continued use after modifications constitutes acceptance of updated terms.

8. Privacy and Data Protection

Your privacy is important to us. Our collection, use, and protection of your personal information is governed by our Privacy Policy, which is incorporated into these Terms by reference.

9. Disclaimers and Limitation of Liability

Service Disclaimers: Our services are provided "as is" without warranties of any kind, either express or implied, except where specifically stated in product warranties. We disclaim all warranties, including but not limited to warranties of merchantability, fitness for a particular purpose, and non-infringement.

Limitation of Liability: To the maximum extent permitted by applicable law, Code Tech shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including without limitation, loss of profits, data, use, goodwill, or other intangible losses, resulting from your use of our services.

Maximum Liability: In no event shall our total liability to you for all damages exceed the amount paid by you to Code Tech for the specific product or service giving rise to the claim.

10. Indemnification

You agree to defend, indemnify, and hold harmless Code Tech and its officers, directors, employees, and agents from and against any claims, liabilities, damages, judgments, awards, losses, costs, expenses, or fees arising out of or relating to your violation of these Terms or your use of our products and services.

11. Force Majeure

We shall not be liable for any failure or delay in performance due to circumstances beyond our reasonable control, including but not limited to acts of God, natural disasters, war, terrorism, labor disputes, government actions, or supply chain disruptions.

12. Governing Law and Dispute Resolution

These Terms shall be governed by and construed in accordance with the laws of Kuwait. Any disputes arising under these Terms shall be resolved through good faith negotiation, and if necessary, through appropriate legal channels in Kuwait.

13. Severability

If any provision of these Terms is held to be invalid or unenforceable, the remaining provisions shall remain in full force and effect.

14. Entire Agreement

These Terms, together with our Privacy Policy and any individual service agreements or quotations, constitute the entire agreement between you and Code Tech regarding the use of our products and services.

15. Updates to Terms

We reserve the right to update these Terms at any time. We will notify users of any material changes by posting the new Terms on our website and updating the "Last Updated" date. Continued use of our services after such changes constitutes acceptance of the updated Terms.